This is a job posting written in Korean.
Cross ENF Nepal Customer Care Manager (CCM) Recruitment
About the company
Cross ENF creates a lifestyle platform based on finance and commerce for migrant foreigners. The '2.8 million' migrant foreigners are already valuable members of our society. However, they are still people outside of the data. Their daily lives are still blocked by high barriers. Access to financial services is difficult, purchasing daily necessities is inconvenient, and the information gap isolates them. Cross ENF pays attention to this imbalance. We prove the lives of migrant foreigners through an integrated platform that combines finance and commerce. We aim to bridge the information gap and provide convenience at a level equal to that of Koreans, helping them enjoy a comfortable and exciting daily life as they do in their home countries. Our goal is clear: 'Better Life in Korea.' We will not stop our challenges until every migrant foreigner feels that Korea is 'my home.'
Responsibilities
Here are the tasks you will be responsible for upon joining: - Responding to customer CS inquiries received via phone, chat, and email - Proposing solutions to problems faced by customers and communicating with collaborating departments - Improving and streamlining the customer response process - Briefly recording and tagging consultation details in the system - Participating in feedback sessions with team members to enhance consultation quality and customer satisfaction
Requirements
We want to grow together with someone like this. - Someone who does not feel burdened by talking to customers - Someone who can communicate calmly and kindly - Someone who fits well in an environment that follows set manuals and guides - Someone who is open to learning new tasks or systems - Works 5 days a week based on a Monday to Sunday schedule (shift work) - Initially starts with simple inquiries, and the scope of consultation will gradually expand based on work proficiency
Working conditions
Benefits for Cross Team # For a pleasant space just for us ㆍUse of a standalone 8-story building located in Nonhyeon-dong ㆍA view of Gangnam from the spacious rooftop is a bonus ㆍ5-minute walk from Exit 10 of Nonhyeon Station on Line 7 # To eat heartily and stay motivated ㆍLunch and dinner meal support (15,000 won) ㆍIn-house coffee machine and snack storage cantina ㆍMonthly team dinner expense support (100,000 won per person) # For comfortable rest ㆍFlexible vacation usage (operating half-day/half-half-day system) ㆍ5 days of refresh leave granted annually (starting from 1 year of service) ㆍSupport for partnership with Jeju Island Space 7 Resort # For high work concentration ㆍProvision of top-spec devices by job role ㆍSupport for KakaoT Business for fieldwork/overtime ㆍSupport for work-related training expenses/book purchases ㆍWorkshop expense support # To take care of the Cross Team and family stability ㆍSupport for premium comprehensive health check-up worth 300,000 won (every 2 years) ㆍFamily members can receive check-ups at the same benefit cost as employees ㆍSupport for bereavement leave/expenses ㆍHoliday gift distribution
Benefits
It would be even better if you are someone who: - Has experience in phone, chat, or email consultations - Has global customer service experience - Can persistently dig into and solve customer problems A word from a colleague you will be working with: - Our team is not just a place to handle inquiries; we play a role in helping customers continue to trust and use our services. - If you join us, we provide an initial onboarding program (systems, manuals, response methods) and support from colleagues to help you adapt. - It may feel unfamiliar at first, but if you want to learn and grow with the team, this position will be a great starting point.
Hiring process
Joining Journey ㆍDocument screening > Job interview > Negotiation of working conditions > Final acceptance ㆍInterview schedule will be communicated later only to those who pass the document screening. ㆍAll interviews will be conducted in person.
Notes
Please make sure to check the following when applying! - This recruitment is ongoing and may close during the process if excellent candidates are hired. - The selection process may vary by position and is subject to change based on schedule and circumstances. - Please describe your application centered around the projects you have worked on, specifying your contributions and the outcomes of those projects. - If there are any false statements in the application, the selection process and acceptance may be canceled. - After passing the interview, an offer letter will be sent after negotiating the terms of employment, confirming your intention to join. - A 3-month probation period applies. The probation may be extended or concluded based on the evaluation during this period. - National veterans and persons with disabilities are given preference in accordance with relevant laws.