This is a job posting written in Korean.
Thai/Korean Customer Service & Marketing Lead
Responsibilities
- Direct consultation and communication with customers through LINE and other SNS channels - Identify customer needs and provide information on suitable hospitals, clinics, and programs according to company guidelines - Communicate directly with hospitals and clinics to resolve issues related to customers - Manage customer schedules, transportation, reservations, and overall on-site support - Provide on-site interpretation and customer support as needed - Plan, manage, and operate online content for major SNS channels - Conduct and manage influencer/KOL campaigns and collaborations - Monitor campaign progress, content deadlines, and performance - Calmly respond to and resolve customer claims, unexpected situations, and conflicts that arise during operations according to guidelines - Continuously identify customer needs and escalate complex or sensitive cases
Requirements
• 3 to 10 years of experience • Proficient in Thai and Korean • Experience in Thai international advertising and operations • Experience in medical, plastic surgery, and dermatology marketing • Excellent customer consultation and communication skills • Fluent in Thai and Korean — Korean TOPIK level 5 or equivalent practical/interpretation level - Ability to create SNS content - Organizational skills and attention to detail to handle multiple clients simultaneously - Comfortable communicating with Korean hospitals and clinics
Benefits
• Holders of visas that allow employment in Korea (F-2, F-5, F-6) • Individuals with TOPIK level 5 or higher and fluent in Thai and Korean • English speakers preferred • Someone who can quickly absorb given directions and guidelines, and autonomously lead tasks with a high sense of responsibility • Someone who can emotionally accept customer complaints and concerns, and resolve them smoothly through flexible communication • Someone who can communicate smoothly and confidently with customers, hospitals/clinics, influencers, and external partners