This is a job posting written in Korean.
Maritime - Product Designer
ExperiencedAny education평일근무한국어 IntermediateAbout the company
Rakuten, the parent company of Rakuten Symphony, started its rapid growth in 1997 with the launch of the online shopping mall "Rakuten Ichiba," becoming the number one online shopping mall in Japan. Based on this success, Rakuten has established itself as a global company operating over 70 businesses in more than 30 countries and regions worldwide. Subsequently, Rakuten has expanded its business areas into various fields such as e-commerce, advertising, fashion, finance, and fintech. In 2014, it began its MVNO (Mobile Virtual Network Operator) business in Japan, and four years ago, it officially launched as the fourth mobile network operator (MNO) in Japan. This telecommunications technology and know-how laid the foundation for the establishment of Rakuten Symphony. Rakuten Symphony is responsible for innovatively reinterpreting Rakuten's cutting-edge communication technology and related services for the global market. Currently, Rakuten Symphony Korea, as part of Rakuten Symphony's internet service division, provides innovative solutions to global customers through various services such as Send Anywhere, Rakuten Neo, and Rakuten Maritime. We are looking for a Product Designer to shape the user experience of our maritime B2B SaaS platform, translating complex workflows and technical data into clear, intuitive interfaces. You will take ownership of the design process from customer discovery and problem definition to UX/UI design, implementation support, and continuous improvement. Working closely with product managers and engineers, you will help define product requirements, guide design decisions, and ensure that the delivered experience meets customer needs. You will also build a scalable design system and maintain design quality as the product grows.
Responsibilities
• Understand customers: Conduct interviews and usability testing to identify user needs, workflow challenges, and improvement opportunities • Shape product requirements: Collaborate with product managers and engineers to define problems, clarify requirements, and prioritize solutions • Design end-to-end experiences: Create information architectures, user flows, wireframes, prototypes, and detailed UI designs • Simplify complex workflows: Design dashboards, data tables, search and filtering, role-based access, and workflows involving multiple stakeholders • Build a consistent design foundation: Develop and maintain reusable components, interaction patterns, and design guidelines • Support implementation: Provide clear specifications covering interactions, screen states, and edge cases, and collaborate with engineers throughout development • Ensure design quality: Review implemented features and conduct design QA to maintain usability and consistency before release • Drive continuous improvement: Use customer feedback and product usage data to evaluate outcomes and improve the product experience
Requirements
• +8 years of experience designing web-based products from discovery through implementation and release • Ability to translate complex business requirements into clear information architectures and user flows • Strong UX/UI design skills, including experience with data-intensive interfaces such as dashboards, tables, and forms • Proficiency in Figma or similar design tools for prototyping and component design • Experience building, maintaining, or working with design systems • Ability to explain design decisions and collaborate effectively with product managers and engineers • A portfolio demonstrating your problem-solving process, contribution, and design outcomes
Working conditions
Rakuten Symphony Korea provides various welfare programs to ensure that Rakutenians can achieve their best performance alongside outstanding colleagues, and is researching and developing programs to create a better working environment with the Rakuten global team. 1. A global corporate culture where I can grow • Organizational experience and top teams based on true global business • Horizontal communication based on free exchange of opinions and mutual trust (use of "nim" titles and honorifics) • Casual dress code that allows for personal expression according to time, place, and situation • In-house language support to improve English skills • All hands meetings that practice horizontal communication between the President and Rakutenians 2. A workplace where we can create results together • Provision of optimized equipment and software for office space and job roles • Unlimited snacks and beverages available through the use of office lounges • Operation of an electronic library that fully supports growth and performance • Refresh leave/support for long-term employees (3rd anniversary/5th anniversary/7th anniversary to 30th anniversary) 3. Consideration for the families of Rakutenians • Active support for maternity leave/parental leave to celebrate the birth of new family members • Support system for personal precious moments such as weddings, 60th to 90th birthdays, childbirth, and children's school admissions • Group insurance for the health and happiness of families (self, spouse, children) ※ The above information is subject to change annually according to company policy.
Benefits
• Experience in designing B2B SaaS products or enterprise applications • Experience with or an interest in maritime operations, industrial systems, cybersecurity, or compliance products • Experience in designing role-based access and workflows involving multiple organizations or stakeholders • Experience in conducting customer research, usability testing, and analyzing product usage data • Experience in establishing the UX direction and design system for an early-stage product • Basic understanding of HTML, CSS, and web front-end development
Hiring process
※ Application Requirements: Please submit your resume and portfolio. Your portfolio should highlight the problem, your role, design rationale, collaboration with engineers, and outcomes, alongside the final designs. [Process] Document Screening ＞ Test (English, Personality, Assignment) ＞ Interview (1st, 2nd, 3rd) ＞ Compensation Negotiation ＞ Recruitment [Notifications] • Persons with disabilities and persons eligible for national protection will be given preferential treatment in accordance with relevant laws when providing support. • All positions have a probationary period of three months, and the probationary contract may be extended or terminated depending on the evaluation. • If there are any false information in the submission or in the recruitment process, acceptance may be cancelled. • If the final assessment does not meet internal standards, recruitment may be cancelled. • Personal information, including your resume, will be kept for up to two years from the date of notification of the final result of the recruitment process. But the information can be deleted if applicant requests. • All recruitments are occasional. So if successful applicants occur, the recruitment announcement may be closed early. • The process may change depending on the situation, and if there is a change, separate guidance will be provided to the applicant. • Employee Benefits may be subject to change based on the company's budget and headquarters' policies • As this recruitment process accepts applications and documents online only, submitted materials are not subject to return under the Fair Hiring Procedure Act. • All application forms and supporting documents will be securely disposed of in accordance with relevant laws and regulations after the recruitment process is completed.